Frequently Asked Questions
Everything you need to know about your next musical masterpiece.
Do you perform a quality check before shipping?
Yes, every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians to ensure it is stage-ready the moment it arrives.
How long does shipping take and is it insured?
Domestic orders typically arrive within 3-5 business days, while international shipping varies by location. All shipments are fully insured and packed in specialized heavy-duty guitar cartons.
What is your return policy for instruments?
We offer a 7-day return window for most items. The instrument must be in its original, mint condition with all included accessories and packaging to qualify for a refund.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer flexible financing options through our third-party payment partners at checkout.
Do the guitars come with a manufacturer warranty?
Absolutely. As an authorized dealer for all brands we carry, every new instrument includes the full manufacturer's limited warranty against defects in materials and workmanship.
Can I request a specific setup or string gauge?
We aim to please. If you have specific preferences for action height or string gauge, please leave a note during checkout or contact our support team immediately after placing your order.